Frequently asked questions.
What is the Next Gen Pickleball Academy?
Next Gen Pickleball Academy is a structured junior program that develops players step by step using our clear pathway system. We guide young athletes through four progressive levels:
Red (Beginner) – Coordination, movement, and fundamentals
Orange (Advanced Beginner) – Serve/return, technique, and basic strategy
Green (Intermediate) – Game situations, teamwork, and shot variety
Yellow (Advanced) – Court positioning, anticipation, advanced strategy, and tournament preparation
What does “Progress with EASE” mean?
EASE represents our four core values that guide every practice and interaction:
Ethics: Integrity, respect, and fair play
Attitude: Growth mindset, positivity, and resilience
Skills: Purposeful progress in practice
Excellence: Preparedness, consistency, and pride in details
Cancellation Policy & Agreement
Effective Date: January 2026
Purpose
This policy ensures fairness for families while allowing us to maintain quality coaching, manage court availability, and honor our commitments to coaches and facility partners.
Session Cancellation Policy
Parent/Guardian-Initiated Cancellations
24-Hour Advance Notice (Free Cancellation)
Cancellations made 24 hours or more before the scheduled session will receive a full credit for a make-up session
Credits are valid for the current season plus 30 days
No refunds will be issued; credits only
Less Than 24-Hour Notice (Late Cancellation)
Cancellations made less than 24 hours before the session will forfeit the session
No credit or make-up session will be provided
Emergency exceptions may be granted at the Director's discretion (see Emergency Policy below)
No-Show Policy
Failure to attend without any cancellation notice results in forfeiture of the session
No credit or refund will be provided
Repeated no-shows (3+ in a season) may result in removal from the program
Multi-Session Package Cancellations
Before Program Start
Full refund minus $25 administrative fee if canceled 7+ days before the first session
50% refund if canceled 2-6 days before the first session
No refund if canceled within 24 hours of the first session
After Program Start (Mid-Season Withdrawal)
Families may withdraw from multi-session packages for the following reasons:
Medical issues (requires documentation)
Family relocation (requires documentation)
Facility closure (automatic full credit for remaining sessions)
Refund Calculation for Approved Withdrawals:
Completed sessions charged at full individual session rate
Remaining sessions refunded at package rate
$25 administrative fee applies
Example:
8-session package purchased: $320 ($40/session package rate vs. $50 individual rate)
3 sessions completed before withdrawal
Refund: $320 - (3 × $50) - $25 admin fee = $145
Academy/Coach-Initiated Cancellations
Weather-Related Cancellations
If Next Gen or the facility cancels due to weather, families will receive:
First option: Rescheduled make-up session
Second option: Credit toward future session
We monitor weather up to 2 hours before session start
Cancellation notifications sent via email and text
Coach Illness or Emergency
If the assigned coach is unavailable, we will:
Provide a qualified substitute coach whenever possible
Offer to reschedule if no substitute is available
Provide full credit if rescheduling doesn't work
Facility Closure
If Dill Dinkers closes unexpectedly, families receive:
Full credit for the missed session
Priority rebooking when facility reopens
Make-Up Session Policy
Eligibility
Make-up sessions are available only for cancellations made with 24+ hours notice
Credits must be used within the current season plus 30 days
Scheduling Make-Ups
Parents must proactively schedule make-up sessions
Subject to coach and court availability
Make-ups may be scheduled with a different coach if original coach is unavailable
Make-ups may be in a different format (e.g., group session if individual not available)
Expiration
Unused make-up credits expire 30 days after the end of the season
No extensions or refunds for expired credits
Families will receive reminders at 14 days and 7 days before expiration
Emergency Exception Policy
Qualifying Emergencies
We understand that true emergencies happen. Exceptions to the 24-hour cancellation policy may be granted for:
Sudden illness or injury requiring medical attention
Family emergency (hospitalization, death in family)
Car accident or breakdown en route to facility
School closure or emergency affecting pickup/dropoff
How to Request an Exception
Contact Coach Sam or Coach Amine as soon as possible
Provide brief explanation of the emergency
Documentation may be requested for medical or family emergencies
Decision will be made within 24 hours
Exception Limits
Emergency exceptions limited to 2 per season per family
Repeated requests may require additional documentation
Patterns of misuse will result in policy enforcement
Private Lesson Cancellation Policy
48-Hour Notice Required
Private lessons require 48 hours advance notice for free cancellation/rescheduling
Less than 48 hours: session is forfeited
Coach-initiated cancellations receive full credit or reschedule
Private Lesson Packages
Same multi-session withdrawal policy applies
Unused lessons in packages expire 60 days after first lesson
Special Circumstances
Behavioral Issues
If a player is removed from a session due to behavioral issues (Red Card policy), the session is forfeited with no credit or refund
Repeated behavioral removals may result in program dismissal without refund
Extended Absence (Injury/Illness)
For absences longer than 3 consecutive weeks due to injury or illness:
Remaining sessions may be frozen with medical documentation
Frozen sessions may be resumed within 90 days of original program end date
Request must be submitted in writing to Coach Sam
Program Changes by Next Gen
If Next Gen cancels or significantly changes a program:
Full refund or credit offered
Families will be notified at least 7 days in advance when possible
How to Cancel or Reschedule
Step 1: Notify Us
Preferred Methods (in order):
Acuity Scheduler: Cancel/reschedule via your confirmation email link
Text and Email: Coach Sam Morris
📱 (301) 325-4731
Coach Amine Lahlou
📱 (813) 727-0735
Include in your message:
Child's name
Date and time of session to cancel
Reason for cancellation (brief)
Preferred make-up date/time if applicable
Step 2: Wait for Confirmation
You will receive confirmation within 2 hours during business hours (9 AM - 8 PM)
If canceling after hours, you'll receive confirmation by 9 AM the next day
Your cancellation is not official until you receive confirmation
Step 3: Schedule Make-Up (if eligible)
We will provide available make-up options
Book your make-up session within 7 days of cancellation
Make-up credits tracked in our system
Getting Started
How do new players join?
Every new player begins with a FREE 30-minute evaluation so we can place them in the right group for optimal progress. This ensures your child starts their pathway at the appropriate level.
Who are the coaches?
Coach Sam Morris
📱 (301) 325-4731
Coach Amine Lahlou
📱 (813) 727-0735